Your downloads will appear instantly on your receipt page after checkout. You can also log into your account anytime to retrieve them later (so be sure to create one before purchasing!).
If we ever update a design you’ve purchased, you’ll get an email alert so you can redownload the newest version. And if you run into any download issues, just contact us. We can email your files directly.
Pro Tip: Always test new designs on scrap fabric before stitching anything valuable. We thoroughly test every design in-house, but software, machine settings, fabric types, and human error can vary. (Translation: if something goes wrong, we’re happy to help troubleshoot... But we can’t refund or replace finished embroidered items.)
